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Sanctuary
in a State Hospital - Lyndra J. Bills, M.D.
Bills and Bloom,
From Chaos to Sanctuary
Bills and Bloom,
Trying Out Sanctuary the Hard Way
State Hospital: The Situation
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2 psychiatrists for 250
patients
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24 women on the unit, all
involuntarily committed.
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25% hospitalized for six
months to four years
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25% for more than ten
years
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Average age was
thirty-eight.
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50% of the patients had a
high school degree or equivalency and two had Master’s.
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75% schizophrenia, 10%
mood disorders, 10% personality disorders and 5% with dissociative disorders
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No therapeutic program
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On the average there were
>100 reported violent episodes per month, which included violence to self,
others, and accidents.
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But this did not take into
account the hundreds of other violent incidents and threats that did not get
reported,
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Only the most severe
incidents were worth the trouble of filling out the inevitable and
time-consuming paperwork.
State Hospital: Results
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Rediagnosed 60% of those
carrying a schizophrenic diagnosis and of these, 50% met criteria for
post-traumatic stress disorder or a dissociative disorder.
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Violence greatly reduced
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A striking salute to the
effectiveness of the trauma-based approach was the month of October, 1994 in
which no seclusion and restraint was used.
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This was a first in the
history of the institution
Five Years Later
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Five years after LJB left,
one of the original patients had died, but only one remained in the
hospital.
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All the rest have been
discharged and in that five year period had not been readmitted.
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The dissociative identity
disorder patient who had consumed so many months of two-to-one supervision
was released from the hospital thirty months after her admission and at
least two years after discharge had not self-harmed, been suicidal, or been
rehospitalized.
Sanctuary in a General Hospital Psychiatric Unit,
Salem Hospital, Salem, Oregon
- Maggie Bennington-Davis, M.D.,Former Medical Director; Timothy Murphy, M.S.,
Former Administrative Director
Description
of the Salem Hospital implementation process
Powerpoint
about the Salem Hospital experience
Creating Sanctuary: Toward the Evolution of
Sane Societies
Salem
Hospital, Salem, Oregon
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Acute Care Inpatient,
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24
Bed, Locked Unit
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General Adult & Geriatric Population
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60%
Involuntary / 40% Voluntary Admissions
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866
Admissions Per Year
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8
Day Average Length of Stay
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Diverse Staffing Mix
Vision
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Promote Best Practices in a Compassionate Environment
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Provide Non-Coercive, Collaborative Treatment, Neutralizing Power and
Control
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Provide a Healing Environment that Promotes Patient Involvement
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Elimination of Seclusion & Restraint
Beginning the Journey of Change
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Administrative Leadership
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Physician Participation and Leadership
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Received Input from Patients & Families
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Nationally Known Mentor Leaders: Drs. Bloom, Frese, Minkoff, Amador &
McGorry
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Staff Education
Multiple Contributions
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Bloom, M.D.:
Sanctuary
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McGorry, M.D.:
Early Psychosis
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Minkoff, M.D.:
Co-occurring disorders
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Frese, Ph.D.:
Experience as a patient
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Amidor, M.D.:
Partnering with patients
The Road To Success
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Promotion of a Non-Violent Community
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Leveling of Hierarchy (eg, Community Meeting, Visitor Access, Dining with
Pts)
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Change in Physical Environment
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Promotion of Community and Safe Environment (eg, Social Cues to Maintain
Safe Behavior)
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Frequent Community Meetings
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User
Friendly Admission Process
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Staff Awareness of Trauma Associated with Seclusion and Restraint
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Promotion of Respect and Dignity
Sanctuary
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Before people can engage therapeutically, they must feel safe
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People behave in response to their environment
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People live up to others’ expectations
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People will respond to a safe and nonviolent community
Community Expectations
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This
is a place for people in life crisis, a place of treatment and hope.
Violence in any form, whether directed at yourself or others, physically or
verbally, hurts the community and adds to life crisis.
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Everyone shares in the responsibility of community safety. It is expected
that you will respect the rights of our community and keep yourself and
others safe.
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If
there is injury to anyone or damage to property, such violence will be
reported to authorities.
Salem
Hospital Nonviolence Statement
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Salem Hospital is a place to heal. To be a healing place, there are certain
expectations of everyone in this community.
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One
of those expectations is that we all will work to keep this a nonviolent
environment.
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Violence includes:
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With
this expectation, then we all can make this a safe place that has a sense of
security and trust.
Salem
Hospital Psychiatry Community Statement - (Created by our Patient Partners)
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This
is a community.
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We
are all here to participate.
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Successful treatment involves listening, empathy and finding areas where we
can work together.
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This
partnership will help us to set and achieve measurable goals.
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The
patient is the most important member of the treatment team.
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This
community shares some beliefs about people that include:
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We
want to learn new ways to improve.
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It
is important to know that some of us have experienced trauma and continue to
suffer its effects.
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To
recover, we must be honest with ourselves and others.
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We
are all doing the best we can. At the same time, we hope to get better.
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We
may not have caused all of our own problems, but we are responsible for the
solutions.
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We
are here to learn new ways to cope.
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By
being here in treatment, we are already taking responsibility for our
success.
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As a
community, we all need support and validation.
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If
we all follow these basic beliefs, respect one another, and treat others as
we wish to be treated, then we may begin to heal.
What We Learned Along the Way
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Pace
the Changes Wisely
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Constant Staff, Patient and Family Involvement
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Intensive Support for Staff
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Continuous Staff Education
Results
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97%
Decrease in Seclusion, 100% decrease in restraint
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Decreased Staff Injuries (Fewer Employee Health Visits, Fewer Worker’s Comp
Claims)
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Increase in Patient Satisfaction
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39.8% Increase in Annual Admissions
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1/3
Decrease in Use of Emergent Medications
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Overall Slight Decrease in Antipsychotics
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Overall Slight Increase in Benzodiazepines
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Improved Staff Morale
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Increased Family Involvement
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Low
staff turnover, 98% of all nursing staff positions filled
Sanctuary in Residential Childcare Settings:
Trauma-Focused
Intervention Targeting Risk for Violence
The
research is funded by the NIMH though the R21 funding mechanism (developmental
research), under a RFA for research on interventions for youth violence. Primary
Investigator - Jeanne Rivard, Ph.D.
Research Site - Hawthorne-Cedar Knolls, Linden Hill School, Goldsmith Center,
Jewish Board of Family and Children's Services,
Center for Trauma Program Innovation,New
York, New York
Project Summary
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The
research examined the implementation and proximal effects of an intervention
designed to reduce trauma-related symptoms of youth that place them at risk
for violent behavior, poor adjustment, and serious mental health
difficulties.
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The
Sanctuary Model, developed by Sandra Bloom, M.D. (1997), is composed of two
primary components:
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Creation and maintenance of a non-violent, democratic, therapeutic
community
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Psychoeducation exercises and modules
The
Children
Previous
studies of population (Guterman & Cameron, 1999; Guterman, Cameron, & Hahm,
2000)
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66.9% of youth had a known history of child maltreatment (31.9% neglect,
37.3% physical abuse, and 20.5% sexual abuse)
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19.5% reported to have witnessed domestic violence
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30%
entered the residential programs from a psychiatric facility
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30%
came from other residential, group, or foster home care
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20.5% came from their own homes or another setting in the community
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62%
were diagnosed with attention deficit and disruptive behaviors;
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11.2% had psychotic disorders
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14.3% had adjustment disorders, mood disorders or other disorders
Design
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Random assignment of twelve residential units
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(n =
150 youth; n = 96 staff) to:
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Sanctuary Model versus Standard Residential Services.
Demographics and Background
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N =
111: Sanctuary Model (SM)= 48; Standard Residential Services (SRS) = 63
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Mean
age 15.4 years; in SM 15.0 vs SRS 15.7
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SRS
73% male; SM 62.5% male
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SRS
44.3% black; SM 60.4% black
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SRS
39.4% Hispanic; SM 27.1% Hispanic
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Average of six less-restrictive community-based placements, average of three
previous psychiatric hospitalizations
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Sanctuary Model children had significantly higher mean number of foster
care placements 3.9 vs. 2.6
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34.2% substantiated physical abuse
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12.6% substantiated sexual abuse
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45%
substantiated neglect
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Across types, 70% of youths had experienced at least one incident of abuse
or neglect.
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Exposure to Violence
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84%
witnessing someone being hit, slapped, punched, or beaten up
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73%
directly experiencing being hit, slapped, punched, or beaten up
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42%
seen someone attacked with a weapon
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23%
have been attacked with a weapon
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11%
shot at
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69%
hearing gunfire close by
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10%
rape, molestation, sexual assault
Sanctuary Research
Child Measures (baseline & 6 months, N=87)
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Decreased verbal aggression
(significant trend) Imagine that you’re in line for a drink of water.
Someone your age comes along and pushes you out of line. What would you
do?; You see your friend fighting with another person your age. What would
you do?
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Increased internal locus of control
(significant trend): Are you often blamed for things that just aren’t
your fault?; Do you believe that whether or not people like you depends on
how you act?
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Decreased incendiary communication and increased tension
management
(significant difference): (…..Get angry and yell at people?..…Blame
others for what’ s going wrong?.)
Sanctuary Research (baseline & 6 months) COPES
Community Oriented Program Environment Scales
Significant differences in:
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Support: how much clients help and support each other; how
supportive staff is toward clients
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Spontaneity: how much the program encourages the open expression of
feelings by clients and staff
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Autonomy: How self-sufficient and independent clients are in making
their own decisions
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Personal Problem Orientation:
the extent to which clients seek to understand their feelings and personal
problems
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Safety: The extent to which staff feel they:
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can challenge their peers and supervisors
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can express opinions in staff meetings
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will not be blamed for problems
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have clear guidelines for dealing with clients who are aggressive.
Factors That Promote Implementation
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Staff training – the more the better, hands on, didactic and experiential,
interactive, diverse, multidisciplinary
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Use
of the word “safety”
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Community meetings
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Building in structured times for discussing implementation and team-building
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Proceduralizing use of the psychoeducation tools
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General openness of staff and children to change
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Keeping staff happy and motivated
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Small successes that build enthusiasm and constant reinforcement
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Helping the children to get a broader and deeper understanding of the SELF
recovery framework
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Group cohesion among children and staff
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Providing community-level incentives for positive community behaviors
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The
presence of therapists and administrators on the residential unit
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Less
confusion for children about who the authority figures are
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Sanctuary facilitators perceived as helping in:
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making change happen fast,
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in
“breaking the norm”,
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in
teaching staff how to incorporate trauma treatment strategies,
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in
facilitating implementation through problem-solving
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Leadership
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Leadership
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Leadership
Barriers to Implementation
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Not
enough on-going training
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Lack
of clear vision of what “ideal” Sanctuary program for children would look
like
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Insufficient time to do the constant communication and team-building needed
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Different ways that crises are handled in school and in the residential
programs
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Inconsistent training because of new hires, on call, or over-extended staff
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Other Barriers to Implementation
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Perceived lack of, or changing, administrative support and allocation of
resources
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Regulatory agencies who may have regulations that are in opposition or a
problem for Sanctuary methods, i.e. working through child accusations of
staff.
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When
the entire organization is not yet committed to Sanctuary methods
Sanctuary in Residential Childcare Settings
W. McSparren:
Models of Change and the Impact on Organizational Culture in Nonprofit Agencies:
Comparison and Validation of The Sanctuary Model ®
Rationale:
Funding and regulation requirements have changed at a rapid pace for the
nonprofit sector and specifically within the mental health and social
service systems. “Organizational
stress” caused by this rapid change
results in fragmentation of the systems, high turnover in staff,
organizational problems, and ultimately impacts the constituents who receive
services.
Specific Aims:
Explore the construct of change and the impact change has on the
organizational culture within nonprofit agencies.
Specifically comparing a relatively new model, The Sanctuary
Model ®, to more traditional methods of change.
We examined perceptions and attitudes of staff toward change
process and the resultant organizational culture.
The Sanctuary Model ® initially began as a treatment model for adults who
had been traumatized as children.
However, the creator of this model has more recently applied the ideas to
organizations as a model of change that will assist in improving processes
which will enhance overall organizational performance (Bloom, 2005).
The application of this model is now being directed to the systems
that actually provide service to patients or clients; which means that we
are exploring issues such as organizational dynamics/organization change,
leadership, and organizational culture.
Participants were identified from five different mental health/social
service agencies that have experienced significant change in the past
several years.
•Three
agencies are currently using The Sanctuary Model and two agencies are
not.
•Participants
completed a self-report measure which incorporated measures of
organizational culture and attitudes toward change.
•The
survey was compiled from existing measurement tools.
•The
independent variable of attitude toward change was measured using an
18-item, five point Likert scale questionnaire developed by Dunham, et
al (1989).
•The
dependent variable of culture was measured using the Denison
Organizational Culture Survey (DOCS) which consisted of a 60-item, five
point Likert scale questionnaire (Denison, 2005)
Hypotheses:
H1:
Mental health and social service agencies who
subscribe to The Sanctuary Model as an organizational model of
change will have a more positive impact on the
organizational culture of the agency than those organization who do
not subscribe to The Sanctuary Model.
H2:
Use of The Sanctuary Model in the organizational change process will
result in people having a more positive attitude toward change.
Findings:
The reliability scores for the sub-dimensions of both the culture and
change scales were all greater than .75.
There was a significant positive difference in the strength of
culture in the agencies who subscribe to The Sanctuary Model than those
organizations that do not.
The attitude toward change for the test group (Sanctuary), while not
statistically significant, was more positive than that of the control
group (Non-Sanctuary).
Conclusions:
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The findings of this study are a step in validating Bloom’s model of
change as a viable “road map” for nonprofits toward effective
cultural change that can assist in improving organizational culture
and fiscal practices in the sector.
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This study also provides support of the use of The Sanctuary Model
in positively impacting the culture within the work place as well as
the idea that The Sanctuary Model can be utilized as an alternative
measure of change in various types of organizations.
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Additionally, a strong positive culture and effective management of
change can strengthen an organization in their strategic environment
while leading to improved financial health, vitality, and in the end
serving clients more effectively.
Sanctuary
Model of Organizational Change
Sanctuary in Domestic Violence Shelters
Sanctuary
in Homeless Shelters
Sanctuary in Residential Childcare
Sanctuary in Substance Abuse Programs
Sanctuary in
Schools
Sanctuary in Adult Inpatient Treatment
Sanctuary
Research
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