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Sanctuary in a State Hospital - Lyndra J. Bills, M.D.

  Bills and Bloom, From Chaos to Sanctuary

  Bills and Bloom, Trying Out Sanctuary the Hard Way

State Hospital: The Situation

  • 2 psychiatrists for 250 patients
  • 24 women on the unit, all involuntarily committed.
  • 25% hospitalized for six months to four years
  • 25% for more than ten years
  • Average age was thirty-eight.
  • 50% of the patients had a high school degree or equivalency and two had Master’s.
  • 75% schizophrenia, 10% mood disorders, 10% personality disorders and 5% with dissociative disorders
  • No therapeutic program
  • On the average there were >100 reported violent episodes per month, which included violence to self, others, and accidents.
  • But this did not take into account the hundreds of other violent incidents and threats that did not get reported,
  • Only the most severe incidents were worth the trouble of filling out the inevitable and time-consuming paperwork.

 State Hospital: Results

  • Rediagnosed 60% of those carrying a schizophrenic diagnosis and of these, 50% met criteria for post-traumatic stress disorder or a dissociative disorder.
  • Violence greatly reduced
  • A striking salute to the effectiveness of the trauma-based approach was the month of October, 1994 in which no seclusion and restraint was used.
  • This was a first in the history of the institution

 Five Years Later

  • Five years after LJB left, one of the original patients had died, but only one remained in the hospital.
  • All the rest have been discharged and in that five year period had not been readmitted.
  • The dissociative identity disorder patient who had consumed so many months of two-to-one supervision was released from the hospital thirty months after her admission and at least two years after discharge had not self-harmed, been suicidal, or been rehospitalized.

 

Sanctuary in a General Hospital Psychiatric Unit, Salem Hospital, Salem, Oregon - Maggie Bennington-Davis, M.D.,Former  Medical Director; Timothy Murphy, M.S., Former Administrative Director

Description of the Salem Hospital implementation process

Powerpoint about the Salem Hospital experience

Creating Sanctuary: Toward the Evolution of Sane Societies

 Salem Hospital, Salem, Oregon

  •  Acute Care Inpatient,

  •  24 Bed, Locked Unit

  •  General Adult & Geriatric Population

  •  60% Involuntary / 40% Voluntary Admissions

  •  866 Admissions Per Year

  •  8 Day Average Length of Stay

  •  Diverse Staffing Mix

Vision

  • Promote Best Practices in a Compassionate Environment

  • Provide Non-Coercive, Collaborative Treatment,     Neutralizing Power and Control

  • Provide a Healing Environment that Promotes Patient Involvement

  • Elimination of Seclusion & Restraint

 Beginning the Journey of Change

  • Administrative Leadership

  • Physician Participation and Leadership

  • Received Input from Patients & Families

  • Nationally Known Mentor Leaders: Drs. Bloom, Frese, Minkoff, Amador & McGorry

  • Staff Education

 Multiple Contributions

  • Bloom, M.D.:    Sanctuary

  • McGorry, M.D.: Early Psychosis

  • Minkoff, M.D.:  Co-occurring disorders

  • Frese, Ph.D.:    Experience as a patient

  • Amidor, M.D.:   Partnering with patients

 The Road To Success

  • Promotion of a Non-Violent Community

  • Leveling of Hierarchy (eg, Community Meeting, Visitor   Access, Dining with Pts)

  • Change in Physical Environment

  • Promotion of Community and Safe Environment (eg, Social Cues to Maintain Safe Behavior)

  • Frequent Community Meetings

  • User Friendly Admission Process

  • Staff Awareness of Trauma Associated with Seclusion and     Restraint

  • Promotion of Respect and Dignity

 Sanctuary

  • Before people can engage therapeutically, they must feel safe

  • People behave in response to their environment

  • People live up to others’ expectations

  • People will respond to a safe and nonviolent community

 Community Expectations

  • This is a place for people in life crisis, a place of treatment and hope.  Violence in any form, whether directed at yourself or others, physically or verbally, hurts the community and adds to life crisis. 

  • Everyone shares in the responsibility of community safety.  It is expected that you will respect the rights of our community and keep yourself and others safe.

  • If there is injury to anyone or damage to property, such violence will be reported to authorities.

 Salem Hospital Nonviolence Statement

  • Salem Hospital is a place to heal.  To be a healing place, there are certain expectations of everyone in this community.

  • One of those expectations is that we all will work to keep this a nonviolent environment.

  • Violence includes:

    • acts of hitting

    • verbal abuse

    • bad language

    • threats of violence

    • hurting yourself

    • making anyone a victim of these behaviors in any way

  • With this expectation, then we all can make this a safe place that has a sense of security and trust.

 Salem Hospital Psychiatry Community Statement - (Created by our Patient Partners)

  • This is a community.

  • We are all here to participate.

  • Successful treatment involves listening, empathy and finding areas where we can  work together.

  • This partnership will help us to set and achieve measurable goals. 

  • The patient is the most important member of the treatment team.

  • This community shares some beliefs about people that include:

  • We want to learn new ways to improve.

  • It is important to know that some of us have experienced trauma and continue to suffer its effects.

  • To recover, we must be honest with ourselves and others.

  • We are all doing the best we can.  At the same time, we hope to get better.

  • We may not have caused all of our own problems, but we are responsible for the solutions.

  • We are here to learn new ways to cope.

  • By being here in treatment, we are already taking responsibility for our success.

  • As a community, we all need support and validation.

  • If we all follow these basic beliefs, respect one another, and treat others as we wish to be treated, then we may begin to heal.

 What We Learned Along the Way

  • Pace the Changes Wisely

  • Constant Staff, Patient and Family Involvement

  • Intensive Support for Staff

  • Continuous Staff Education

 Results

  • 97% Decrease in Seclusion, 100% decrease in restraint

  • Decreased Staff Injuries (Fewer Employee Health Visits, Fewer Worker’s Comp Claims)

  • Increase in Patient Satisfaction

  • 39.8% Increase in Annual Admissions

  • 1/3 Decrease in Use of Emergent Medications

  • Overall Slight Decrease in Antipsychotics

  • Overall Slight Increase in Benzodiazepines

  • Improved Staff Morale

  • Increased Family Involvement

  • Low staff turnover, 98% of all nursing staff positions filled

Sanctuary in Residential Childcare Settings:

 

Trauma-Focused Intervention Targeting Risk for Violence

The research is funded by the NIMH though the R21 funding mechanism (developmental research), under a RFA for research on interventions for youth violence. Primary Investigator - Jeanne Rivard, Ph.D.

Research Site - Hawthorne-Cedar Knolls, Linden Hill School, Goldsmith Center, Jewish Board of Family and Children's Services, Center for Trauma Program Innovation,New York, New York 

Project Summary

  • The research examined the implementation and proximal effects of an intervention designed to reduce trauma-related symptoms of youth that place them at risk for violent behavior, poor adjustment, and serious mental health difficulties. 

  •  The Sanctuary Model, developed by Sandra Bloom, M.D. (1997), is composed of two primary components:

    • Creation and maintenance of a non-violent, democratic, therapeutic community

    • Psychoeducation exercises and modules

The Children

Previous studies of population (Guterman & Cameron, 1999; Guterman, Cameron, & Hahm, 2000) 

  • 66.9% of youth had a known history of child maltreatment (31.9% neglect, 37.3% physical abuse, and 20.5% sexual abuse)

  • 19.5% reported to have witnessed domestic violence

  • 30% entered the residential programs from a psychiatric facility

  • 30% came from other residential, group, or foster home care

  • 20.5% came from their own homes or another setting in the community

  • 62% were diagnosed with attention deficit and disruptive behaviors;

  • 11.2% had psychotic disorders

  • 14.3% had adjustment disorders, mood disorders or other disorders

 Design

  • Random assignment of twelve residential units

  • (n = 150 youth; n = 96 staff) to: 

  • Sanctuary Model versus Standard Residential Services. 

 Demographics and Background

  • N = 111: Sanctuary Model (SM)= 48; Standard Residential Services (SRS) = 63

  • Mean age 15.4 years; in SM 15.0 vs SRS 15.7

  • SRS 73% male; SM 62.5% male

  • SRS 44.3% black; SM 60.4% black

  • SRS 39.4% Hispanic; SM 27.1% Hispanic

  • Average of six less-restrictive community-based placements, average of three previous psychiatric hospitalizations

  •  Sanctuary Model children had significantly higher mean number of foster care placements 3.9 vs. 2.6

  • 34.2% substantiated physical abuse

  • 12.6% substantiated sexual abuse

  • 45% substantiated neglect

  • Across types, 70% of youths had experienced at least one incident of abuse or neglect.

  • Exposure to Violence

  • 84% witnessing someone being hit, slapped, punched, or beaten up

  • 73% directly experiencing being hit, slapped, punched, or beaten up

  • 42% seen someone attacked with a weapon

  • 23% have been attacked with a weapon

  • 11% shot at

  • 69% hearing gunfire close by

  • 10% rape, molestation, sexual assault

Sanctuary Research
Child Measures
(baseline & 6 months, N=87)

  • Decreased verbal aggression (significant trend) Imagine that you’re in line for a drink of water.  Someone your age comes along and pushes you out of line.  What would you do?; You see your friend fighting with another person your age. What would you do?

  • Increased internal locus of control (significant trend): Are you often blamed for things that just aren’t your fault?; Do you believe that whether or not people like you depends on how you act?

  • Decreased incendiary communication and increased tension management (significant difference):  (…..Get angry and yell at people?..…Blame others for what’ s going wrong?.)

 Sanctuary Research (baseline & 6 months) COPES Community Oriented Program Environment Scales

Significant differences in:

  • Support: how much clients help and support each other; how supportive staff is toward clients

  • Spontaneity: how much the program encourages the open expression of feelings by clients and staff

  • Autonomy: How self-sufficient and independent clients are in making their own decisions

  • Personal Problem Orientation: the extent to which clients seek to understand their feelings and personal problems

  • Safety: The extent to which staff feel they:

    • can challenge their peers and supervisors

    • can express opinions in staff meetings

    • will not be blamed for problems

    • have clear guidelines for dealing with clients who are aggressive.

 Factors That Promote Implementation

  • Staff training – the more the better, hands on, didactic and experiential, interactive, diverse, multidisciplinary

  • Use of the word “safety”

  • Community meetings

  • Building in structured times for discussing implementation and team-building

  • Proceduralizing use of the psychoeducation tools

  • General openness of staff and children to change

  • Keeping staff happy and motivated

  • Small successes that build enthusiasm and constant reinforcement

  • Helping the children to get a broader and deeper understanding of the SELF recovery framework

  • Group cohesion among children and staff

  • Providing community-level incentives for positive community behaviors

  • The presence of therapists and administrators on the residential unit

  • Less confusion for children about who the authority figures are

  • Sanctuary facilitators perceived as helping in:

  • making change happen fast,

  • in “breaking the norm”,

  • in teaching staff how to incorporate trauma treatment strategies,

  • in facilitating implementation through problem-solving

  • Leadership

  • Leadership

  • Leadership

Barriers to Implementation

  • Not enough on-going training

  • Lack of clear vision of what “ideal” Sanctuary program for children would look like

  • Insufficient time to do the constant communication and team-building needed

  • Different ways that crises are handled in school and in the residential programs

  • Inconsistent training because of new hires, on call, or over-extended staff

  • Other Barriers to Implementation

  • Perceived lack of, or changing, administrative support and allocation of resources

  • Regulatory agencies who may have regulations that are in opposition or a problem for Sanctuary methods, i.e. working through child accusations of staff.

  • When the entire organization is not yet committed to Sanctuary methods

Sanctuary in Residential Childcare Settings

W. McSparren: Models of Change and the Impact on Organizational Culture in Nonprofit Agencies: Comparison and Validation of The Sanctuary Model ®

Rationale:

 

Funding and regulation requirements have changed at a rapid pace for the nonprofit sector and specifically within the mental health and social service systems.  “Organizational stress” caused by this rapid change  results in fragmentation of the systems, high turnover in staff, organizational problems, and ultimately impacts the constituents who receive services.

 

Specific Aims:

 

Explore the construct of change and the impact change has on the organizational culture within nonprofit agencies.  Specifically comparing a relatively new model, The Sanctuary Model ®, to more traditional methods of change.  We examined perceptions and attitudes of staff toward change process and the resultant organizational culture.

 

Sanctuary Model:

 

The Sanctuary Model ® initially began as a treatment model for adults who had been traumatized as children.  However, the creator of this model has more recently applied the ideas to organizations as a model of change that will assist in improving processes which will enhance overall organizational performance (Bloom, 2005).   The application of this model is now being directed to the systems that actually provide service to patients or clients; which means that we are exploring issues such as organizational dynamics/organization change, leadership, and organizational culture.
 

Methodology:

 

Participants were identified from five different mental health/social service agencies that have experienced significant change in the past several years.

Three agencies are currently using The Sanctuary Model and two agencies are not. 
Participants completed a self-report measure which incorporated measures of organizational culture and attitudes toward change.
The survey was compiled from existing measurement tools.
The independent variable of attitude toward change was measured using an 18-item, five point Likert scale questionnaire developed by Dunham, et al (1989).
The dependent variable of culture was measured using the Denison Organizational Culture Survey (DOCS) which consisted of a 60-item, five point Likert scale questionnaire (Denison, 2005)

Hypotheses:

H1: 
Mental health and social service agencies who      subscribe to The Sanctuary Model as an organizational model of change will have a more positive impact on the
organizational culture of the agency than those organization who do not subscribe to The Sanctuary Model.
H2: 
Use of The Sanctuary Model in the organizational change process will result in people having a more positive attitude toward change.
 

Findings:

The reliability scores for the sub-dimensions of both the culture and change scales were all greater than .75.  There was a significant positive difference in the strength of culture in the agencies who subscribe to The Sanctuary Model than those organizations that do not. 
 
The attitude toward change for the test group (Sanctuary), while not statistically significant, was more positive than that of the control group (Non-Sanctuary).
 

Conclusions:

  • The findings of this study are a step in validating Bloom’s model of change as a viable “road map” for nonprofits toward effective cultural change that can assist in improving organizational culture and fiscal practices in the sector. 
  • This study also provides support of the use of The Sanctuary Model in positively impacting the culture within the work place as well as the idea that The Sanctuary Model can be utilized as an alternative measure of change in various types of organizations.
  • Additionally, a strong positive culture and effective management of change can strengthen an organization in their strategic environment while leading to improved financial health, vitality, and in the end serving clients more effectively.  

     

  Sanctuary Model of Organizational Change

  Sanctuary in Domestic Violence Shelters

  Sanctuary in Homeless Shelters

  Sanctuary in Residential Childcare

  Sanctuary in Substance Abuse Programs

  Sanctuary in Schools

  Sanctuary in Adult Inpatient Treatment

  Sanctuary Research

 

 

 

 

 

 

 

 

 

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Last modified: 05/23/08