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Leadership in Sanctuary
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The Sanctuary Model of Organizational
Change
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The Impact of Organizational Stress |
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Organizational Stress as a Barrier to
Trauma-Informed Care |
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When a crisis occurs, centralization of control is
significantly increased with leaders tightening reins, concentrating power at
the top, and minimizing participatory decision making [1]. Even where there are
strong beliefs in the “democratic way of life”, there is always a tendency in
institutions, and in the larger containing society, to regress to simple,
hierarchical models of authority as a way of preserving a sense of security and
stability. This is not just a phenomenon of leadership – in times of great
uncertainty, everyone in the institution colludes to collectively bring into
being authoritarian organizations as a time-honored method for providing at
least the illusion of greater certainty and therefore a diminution of anxiety
[2].
From an evolutionary standpoint, this makes a great deal of
sense. Terror Management Theory has experimentally shown that reminding people
of their own mortality enhances and strengthens their existing world view,
religious beliefs, group identifications, and their tendency to cling to a
charismatic leader [3]. When danger is real and present, effective leaders take
charge and give commands that are obeyed by obedient followers, thus harnessing
and directing the combined power of many individuals in service of group
survival. Fear-provoking circumstances within an organization are contagious.
Within a group, emotional contagion occurs almost instantly and predictable
group responses are likely to emerge automatically [4]. Threatened groups tend
to increase intra-group attachment bonds with each other, and are more likely to
be drawn to leaders who appear confident, take control and are willing to tell
other people what to do. Longstanding interpersonal conflicts seem to evaporate
and everyone pulls together toward the common goal of group survival producing
an exhilarating and even intoxicating state of unity, oneness and a willingness
to sacrifice one’s own well-being for the sake of the group. This is a survival
strategy ensuring that in a state of crisis decisions can be made quickly and
efficiently thus better ensuring survival of the group, even while individuals
may be sacrificed.
Under crisis conditions, the strong exercise of authority
by leaders coupled with obedience to authority by followers may be life-saving.
In a group confronted by new, unique and dangerous conditions, if someone in a
position of authority - or someone with the confidence to assume authority -
gives orders that may help us to survive, we are likely to automatically and
obediently respond. But, when a state of crisis is prolonged, repetitive, or
chronic there is a price to be paid. The tendency to develop increasingly
authoritarian structures over time is particularly troublesome for
organizations.
Chronic crisis results in organizational climates that
promote authoritarian behavior and this behavior serves to reinforce existing
hierarchies and create new ones. Under stress, leaders are likely to feel less
comfortable in delegating responsibility to others and in trusting their
subordinates with tough assignments when there is a great deal at stake.
Instead, they are likely to make more decisions for people and become central to
more approvals; this in turn builds a more expensive hierarchy and bureaucracy
[5]. Communication exchanges change and become more formalized and top-down.
Command hierarchies becomes less flexible, power becomes more centralized,
people below stop communicating openly and as a result, important information is
lost from the system. “It is the increased salience of formal structure that
transforms open communication among equals into stylized communications between
unequals. Communication dominated by hierarchy activates a different mindset
regarding what is and is not communicated and different dynamics regarding who
initiates on whom. In situations where there is a clear hierarchy, it is likely
that attempts to create interaction among equals is more complex, less well
learned, and dropped more quickly in favor of hierarchical communication when
stress increases”, p. 138 [6].
The centralization of authority means that those at the top
of the hierarchy will be far more influential than those at the bottom, and yet
better solutions to the existing problems may actually lie in the hands of those
with less authority. “There is a tendency to centralize control during a
crisis period, to manage with tighter reins and more power concentrated at the
top. The need for fast decisions may preclude participative processes. But this
is risky. Centralization may transfer control to inappropriate people; if top
managers had the ability to take corrective action, there might have been no
crisis in the first place”, p. 243 [1]. In this way, “the same process
that produces the error in the first place, also shapes the context so that the
error will fan out with unpredictable consequences”, p. 140 [6].
Lipman-Blumen has studied the dynamics of leadership and has recognized that
“Crises can create circumstances that prompt some leaders, even in democratic
societies, to move beyond merely strong leadership to unwarranted
authoritarianism. In tumultuous times, toxic leaders’ predilection for
authoritarianism fits neatly with their anxious followers’ heightened
insecurity….. Set adrift in threatening and unfamiliar seas, most of us
willingly surrender our freedom to any authoritarian captain”(p.99-100) [7].
1. Kanter, R.M. and B.A. Stein, The Challenge of
Organizational Change: How Companies Experience It and Leaders Guide It.
1992, The Free Press: New York.
2. Lawrence, W.G., The presence of totalitarian states-of-mind
in institutions., in Paper read at the inaugural conference on 'Group
Relations', of the Institute of Human Relations, Sofia, Bulgaria, 1995. Accessed
November 23, 2006 at http://human-nature.com/free-associations/lawren.html.
1995.
3. Pyszczynski, T., S. Solomon, and J. Greenberg, In the Wake
of 9/11: The Psychology of Terror. 2003, American Psychological Association:
Washington, D.C.
4. Hatfield, E., J. Cacioppo, and R.L. Rapson, Emotional
Contagion. 1994, Cambridge University Press: New York.
5. Ryan, K. and D. Oestreich, Driving Fear out of the
Workplace: Creating the High Trust, High Performance Organization. 1998,
Jossey Bass: San Francisco.
6. Weick, K.E., Making Sense of the Organization. 2001,
Blackwell: Malden, MA.
7. Lipman-Blumen, J., Allure of Toxic Leaders: Why We Follow
Destructive Bosses and Corrupt Politicians - and How We Can Survive Them.
2004, Oxford University Press: New York.
The
following notes are from The Authoritarian Specter, by Robert
Altemeyer, Cambridge: Harvard University Press, 1996
Right-wing Authoritarianism
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Authoritarian submission – a high degree of submission to the authorities
who are perceived to be established and legitimate in the society in which
one lives
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Authoritarian aggression – a general aggressiveness, directed against
various persons, that is perceived to be sanctioned by established
authorities
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Conventionalism – a high degree of adherence to the social conventions that
are perceived to be endorsed by society and its established authorities.
Authoritarian Submission
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General acceptance of the statements and actions of authorities and a
general willingness to comply with their instructions without further
inducement
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Belief that proper authorities should be trusted to a great extend and
deserve obedience and respect.
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Place narrow limits on people’s rights to criticize authorities.
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Tend to assume that officials know what is best and that critics do not know
what they are talking about.
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View criticism of authority as divisive and destructive, motivated by
sinister goals and a desire to cause trouble.
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Belief that established authorities have an inherent right to decide for
themselves what they may do, including breaking the laws the make for the
rest of us.
Authoritarian Aggression
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Aggression is authoritarian when it is accompanied by the belief that proper
authority approves it or that it will help preserve such authority.
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Predisposed to control the behavior of others through punishment.
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Advocate physical punishment in childhood and beyond.
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Deplore leniency in the courts and believe penal reform just encourages
criminals to continue being lawless
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Advocate capital punishment.
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Unconventional people (including “social deviants”) and conventional victims
of aggression (such as minority groups) are attacked more readily than
others.
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Believe that certain authorities approve of this hostility and that certain
groups threaten the social order.
The power of authority figures to direct the hostility of authoritarians
against almost any target increases the danger of authoritarian aggression to
all in a society.
Robert Altemeyer, p.11, The Authoritarian Specter
Conventionalism
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Strong acceptance of and commitment to the traditional social norms in one’s
society
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Conventional because it is based on long-standing tradition and custom not
because it actually describes how most people behave today.
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Within every religion, authoritarians tend to be fundamentalists, wishing to
maintain the beliefs, teachings, and services in their traditional form and
resisting change.
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Reject the idea that people should develop their own ideas of what is moral
and immoral, since authorities have already laid down the laws.
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Endorse traditional family structure in which women are subservient to their
husbands
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Believe women should, by and large, keep to their traditional roles in
society.
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Especially condemn women for sexual transgressions
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Endorse nationalistic social norms.
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Hold social conventions to be moral as well as social imperatives.
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Adherence to their customs will prove more resistant to change than the
nonauthoritarian’s and relatively more likely to be influenced by the
pronouncements of the established authority than by the behavior of peers.
The authoritarian rejects the proposition that social customs are arbitrary and
that one group’s customs may be as good as another’s. Other ways of doing things
are wrong.
Robert Altemeyer, p.11, The Authoritarian Specter
Milgram’s
Obedience Studies
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Teacher supposed administers shocks to Learner
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Most of the men threw switches to administer great pain to the victim,
completely obeying Teacher
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If
Teacher and Learner were in the same room, compliance went from 64% to 35%
who were completely obedient
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If
sandwiched between two confederates who quit, only 10% of Teachers went to
full 450 volts.
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If
sandwiched between two confederates who kept going even with Learner’s
screams, 92% went all the way to 450 volts
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Behavior almost completely depended on what the confederates on the Teaching
Team did.
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Those who were defiant measured low on the California Fascism Scale, a
measure of personal authoritarianism
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Those who were obedient scored much higher on the scale
A
potential for acceptance of right-wing totalitarian rule exists in countries
such as Canada and the United States. This acceptance boils down to essentially
an attitude, a state of mind, a willingness to see democratic institutions
destroyed, which in some people may even be a desire.
Robert Altemeyer, p.8, The Authoritarian Specter
The mood of a populate can create a climate of public opinion that promotes
totalitarian movements. It can intimidate politicians, journalists, and
religious leaders who might otherwise oppose repression. It can elect a dictator
into office, as it did most notably in Germany in 1933. It can encourage a bold,
illegal grab for power, as it did in Italy in 1922, and has violently done in so
many other places since. And once the power is grabbed, who will resist? Who
will love democracy enough to face the tank in Tiananmen Square, versus those
who will cheer for the dictator?
Robert Altemeyer, p.8, The Authoritarian Specter
Right-wing authoritarianism is a personality trait developed on the premise that
some people need little situational pressure to submit to authority and attack
others, while others require significantly more.
Robert Altemeyer, p.8, The Authoritarian Specter
Social Learning Model of Authoritarian Development
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Direct teachings
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Obedience and dominance
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Physical punishment
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Fear of ‘dangerous people’
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Social conventions and most activities
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Imitation
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Early authoritarianism
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Adolescence as critical period
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Relatively few experiences that would alter his opinions – kept on a tight
leash
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Right-Wing Authoritarianism studies (RWA)
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Higher education tends to lower the authoritarianism of most people,
especially the Highs
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Those who remain childless stayed low after college
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But those with children bounced back up, but remained lower than their
original scores
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The thirty-somethings were less authoritarian than they were at eighteen.
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In
role plays, authoritarianism increased under the threat of violence,
regardless of who was threatening democracy – right or left.
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Only nonviolence did not change authoritarianism under stress and if
nonviolent protestors were suppressed, authoritarianism goes down.
Cognitive Behavior of Authoritarians
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Do
not spend much time:
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Examining evidence
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Thinking critically
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Reaching independent conclusions
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Seeing whether their conclusions mesh with the other things they believe.
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Largely accept what authorities have told them is true
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Have more trouble identifying falsehoods on their own because they are not
as prepared to think critically.
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Copy other people’s opinions rather than critically evaluate them and decide
for themselves so end up believing many contradictory ideas.
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Highs blatantly self-contradict more often than Lows and apparently do not
notice it, even when the contradiction occurs within a minute or so.
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Highs appear to examine ideas less than most people do and since they tend
to surround themselves with people who agree with them, no one usually
contradicts them.
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High RWAs do not believe everything they hear - they will reject “dangerous
ideas” from “bad sources”.
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They show a hefty double standard when testing for truth: evidence for
disagreeable conclusions is scrutinized more critically than evidence
supporting what the authoritarian wants to believe.
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Highs tend to disengage critical thinking when considering religion
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Highs reliance on social reinforcement for their beliefs rather than on
thinking for themselves makes the vulnerable to mistaken judgments in many
fields.
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Highs make more attribution errors than Lows especially when they tended to
agree with the message.
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This means that High RWAs will be particularly vulnerable to an insincere
communicator who tells them what they want to hear and are astoundingly
gullible.
Let us say that you are a crooked, unscrupulous person who wants to win high
public office. You will say whatever you have to say to get elected. Which block
of voters are you going to target? The High RWAs of course… their votes are
yours if you just say the right things about law and order, the flag,
patriotism, abortion, tax cuts and so on…
Robert Altemeyer, p.110-111, The Authoritarian Specter
Then comes the dessert: even if it comes to light someday that you are a crook,
or sold arms to Iran, we know the high RWAs who supported you all along will
still believe in you for a long time, come what may.
Robert Altemeyer, p. 111, The Authoritarian Specter
High RWAs stand about ten steps closer to the panic button than the rest of the
population. They see the world as a more dangerous place than most others do,
with civilization on the verge of collapse…. Authoritarians always perceive
society as going to hell in a handbasket.
Robert Altemeyer, p. 100, The Authoritarian Specter
High RWAs can be easily frightened, which makes them vulnerable to precisely
the kind of overstated, emotional, and dangerous assertions a demagogue would
make.
Robert Altemeyer, p. 101, The Authoritarian Specter
Right-wing authoritarians’ incredible credulity encourages manipulators to take
stands that will be popular with them…High RWA voters are such an easy sell,
they attract the unscrupulous. And because their votes can be locked up simply
by advocating their causes, their issues are more likely to set the political
agenda in a country.
Robert Altemeyer, p. 111, The Authoritarian Specter
Double Standards in High RWAs
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Punish a prisoner who beat up another prisoner more than they punished a
police chief who did the same thing
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Punished a hippie who started a fight with an accountant more than the
accountant if the roles were reversed
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Sentenced a gay activist who led an attack on opponents more than an
anti-gay activist who did the same
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Less concerned about official wrongdoing of a conservative government, more
condemning of a liberal government doing the same
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Support religious indoctrination in schools as long as it is Christian –
40-62% felt that the majority had a right to have their religion,
Christianity, forced upon everyone – disagreed that other religious
majorities would have the right to do so.
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Highs support majority rights when they compose the majority but minority
rights when they compose the minority (p. 117)
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“Many Highs can speak out of both sides of their mouth on an issue, and
perhaps never notice they are doing so.”
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“High RWA groups can be expected to cry ‘fascism’ and ‘totalitarianism’ – of
all things – when their attempts to propagate such views as creationism and
denial of the Holocaust are resisted. But we know from their responses to
the RWA scale and the Government Injustices measure that they would censor
others much more, if they had a chance.” p. 117
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High RWAs do not appear to reflect much upon their own ideas.
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They do not challenge their own thinking to get outside themselves and ask
relevant questions.
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They were not raised to criticize the in-group.
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They do not mentally reverse situations, to put themselves “in the other
person’s shoes”.
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Lows show more interconnectness, consistency and fairness.
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Authoritarians are not as reflective, systematic, as careful or as
principled as they themselves want to be.
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Authoritarians believe what their authorities tell them. The script of who
is good and who is bad starts off with blanks. The proper names are
dutifully filled in as socialization proceeds, and not examined much
afterward. (p. 130)
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High RWAs tend to be the most prejudiced members of their societies.
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Such people with their fear and their self-righteousness, tend to drive and
perpetuate the conflict between groups.
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If
you are in the front rank on one side, glaring at your hated enemy in the
first rank across the way, you are really looking at a mirror. He is you
(p.130).
Global Change Game, pp. 130-136.
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Right-wing authoritarians tend to be pretty ethnocentric, and the Global
Change Game punishes regional insularity. (
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High RWAs also tend to be dogmatic, and have various philosophical outlooks
that keep them from dealing effectively with something like population
control.
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And they tend to be pretty fearful, which kept a lot of their resources tied
up in military spending.
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Beyond that, high RWAs create--by their submissive tendencies--an easy
opportunity for social dominators to attain power.
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And social dominators who are also right-wing authoritarians will be more
acceptable to rank-and-file authoritarians than will social dominators who
are not.
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Lows tended to cooperate and solved many of the problems.
Highs Blindness to Themselves
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For example, gave “shocking” experiment and asked them to predict how much
shock they would give relative to others serving in the study. Highs thought
they would give lower than average shocks, whereas in the real experiment
Highs did just the opposite.
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Many High RWAs raised all their lives to profess belief in God, and still
under considerable pressure to “bear witness” believe much less than they
dare let on. But they have never revealed this (Hidden Observer who realizes
fully things you consciously deny). It takes a very special set of
circumstances for them to speak the truth. P. 137
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Authoritarian minds challenge our theories of cognitive consistency. For
High RWAs, with all their inconsistency, double standards, and blind spots
make a mockery of the notion that people will feel ‘dissonance’ or
“imbalance’ if their ideas do not fit together properly. P. 142
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Highs carry around little guilt because they erase their sins so thoroughly
by confessing and being forgiven by God.
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Self-righteousness then plays a major role in their authoritarian
aggression.
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