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Organizational Stress as a Barrier to Trauma-Informed Care
   

When a crisis occurs, centralization of control is significantly increased with leaders tightening reins, concentrating power at the top, and minimizing participatory decision making [1]. Even where there are strong beliefs in the “democratic way of life”, there is always a tendency in institutions, and in the larger containing society, to regress to simple, hierarchical models of authority as a way of preserving a sense of security and stability.  This is not just a phenomenon of leadership – in times of great uncertainty, everyone in the institution colludes to collectively bring into being authoritarian organizations as a time-honored method for providing at least the illusion of greater certainty and therefore a diminution of anxiety  [2].

From an evolutionary standpoint, this makes a great deal of sense. Terror Management Theory has experimentally shown that reminding people of their own mortality enhances and strengthens their existing world view, religious beliefs, group identifications, and their tendency to cling to a charismatic leader [3]. When danger is real and present, effective leaders take charge and give commands that are obeyed by obedient followers, thus harnessing and directing the combined power of many individuals in service of group survival. Fear-provoking circumstances within an organization are contagious. Within a group, emotional contagion occurs almost instantly and predictable group responses are likely to emerge automatically [4]. Threatened groups tend to increase intra-group attachment bonds with each other, and are more likely to be drawn to leaders who appear confident, take control and are willing to tell other people what to do. Longstanding interpersonal conflicts seem to evaporate and everyone pulls together toward the common goal of group survival producing an exhilarating and even intoxicating state of unity, oneness and a willingness to sacrifice one’s own well-being for the sake of the group. This is a survival strategy ensuring that in a state of crisis decisions can be made quickly and efficiently thus better ensuring survival of the group, even while individuals may be sacrificed.

Under crisis conditions, the strong exercise of authority by leaders coupled with obedience to authority by followers may be life-saving. In a group confronted by new, unique and dangerous conditions, if someone in a position of authority - or someone with the confidence to assume authority - gives orders that may help us to survive, we are likely to automatically and obediently respond. But, when a state of crisis is prolonged, repetitive, or chronic there is a price to be paid. The tendency to develop increasingly authoritarian structures over time is particularly troublesome for organizations.

Chronic crisis results in organizational climates that promote authoritarian behavior and this behavior serves to reinforce existing hierarchies and create new ones. Under stress, leaders are likely to feel less comfortable in delegating responsibility to others and in trusting their subordinates with tough assignments when there is a great deal at stake. Instead, they are likely to make more decisions for people and become central to more approvals; this in turn builds a more expensive hierarchy and bureaucracy [5]. Communication exchanges change and become more formalized and top-down. Command hierarchies becomes less flexible, power becomes more centralized, people below stop communicating openly and as a result, important information is lost from the system. “It is the increased salience of formal structure that transforms open communication among equals into stylized communications between unequals. Communication dominated by hierarchy activates a different mindset regarding what is and is not communicated and different dynamics regarding who initiates on whom. In situations where there is a clear hierarchy, it is likely that attempts to create interaction among equals is more complex, less well learned, and dropped more quickly in favor of hierarchical communication when stress increases”, p. 138 [6].

The centralization of authority means that those at the top of the hierarchy will be far more influential than those at the bottom, and yet better solutions to the existing problems may actually lie in the hands of those with less authority. “There is a tendency to centralize control during a crisis period, to manage with tighter reins and more power concentrated at the top. The need for fast decisions may preclude participative processes. But this is risky. Centralization may transfer control to inappropriate people; if top managers had the ability to take corrective action, there might have been no crisis in the first place”, p. 243 [1]. In this way, “the same process that produces the error in the first place, also shapes the context so that the error will fan out with unpredictable consequences”, p. 140 [6]. Lipman-Blumen has studied the dynamics of leadership and has recognized that “Crises can create circumstances that prompt some leaders, even in democratic societies, to move beyond merely strong leadership to unwarranted authoritarianism. In tumultuous times, toxic leaders’ predilection for authoritarianism fits neatly with their anxious followers’ heightened insecurity….. Set adrift in threatening and unfamiliar seas, most of us willingly surrender our freedom to any authoritarian captain”(p.99-100) [7].

1. Kanter, R.M. and B.A. Stein, The Challenge of Organizational Change: How Companies Experience It and Leaders Guide It. 1992, The Free Press: New York.

2. Lawrence, W.G., The presence of totalitarian states-of-mind in institutions., in Paper read at the inaugural conference on 'Group Relations', of the Institute of Human Relations, Sofia, Bulgaria, 1995. Accessed November 23, 2006 at http://human-nature.com/free-associations/lawren.html. 1995.

3. Pyszczynski, T., S. Solomon, and J. Greenberg, In the Wake of 9/11: The Psychology of Terror. 2003, American Psychological Association: Washington, D.C.

4. Hatfield, E., J. Cacioppo, and R.L. Rapson, Emotional Contagion. 1994, Cambridge University Press: New York.

5. Ryan, K. and D. Oestreich, Driving Fear out of the Workplace: Creating the High Trust, High Performance Organization. 1998, Jossey Bass: San Francisco.

6. Weick, K.E., Making Sense of the Organization. 2001, Blackwell: Malden, MA.

7. Lipman-Blumen, J., Allure of Toxic Leaders: Why We Follow Destructive Bosses and Corrupt Politicians - and How We Can Survive Them. 2004, Oxford University Press: New York.

 

The following notes are from The Authoritarian Specter, by Robert Altemeyer, Cambridge: Harvard University Press, 1996

Right-wing Authoritarianism

  • Authoritarian submission – a high degree of submission to the authorities who are perceived to be established and legitimate in the society in which one lives

  • Authoritarian aggression – a general aggressiveness, directed against various persons, that is perceived to be sanctioned by established authorities

  • Conventionalism – a high degree of adherence to the social conventions that are perceived to be endorsed by society and its established authorities.

Authoritarian Submission

  • General acceptance of the statements and actions of authorities and a general willingness to comply with their instructions without further inducement

  • Belief that proper authorities should be trusted to a great extend and deserve obedience and respect.

  • Place narrow limits on people’s rights to criticize authorities.

  • Tend to assume that officials know what is best and that critics do not know what they are talking about.

  • View criticism of authority as divisive and destructive, motivated by sinister goals and a desire to cause trouble.

  • Belief that established authorities have an inherent right to decide for themselves what they may do, including breaking the laws the make for the rest of us.

Authoritarian Aggression

  • Aggression is authoritarian when it is accompanied by the belief that proper authority approves it or that it will help preserve such authority.

  • Predisposed to control the behavior of others through punishment.

  • Advocate physical punishment in childhood and beyond.

  • Deplore leniency in the courts and believe penal reform just encourages criminals to continue being lawless

  • Advocate capital punishment.

  • Unconventional people (including “social deviants”) and conventional victims of aggression (such as minority groups) are attacked more readily than others.

  • Believe that certain authorities approve of this hostility and that certain groups threaten the social order.

 The power of authority figures to direct the hostility of authoritarians against almost any target increases the danger of authoritarian aggression to all in a society.

Robert Altemeyer, p.11, The Authoritarian Specter

 Conventionalism

  • Strong acceptance of and commitment to the traditional social norms in one’s society

  • Conventional because it is based on long-standing tradition and custom not because it actually describes how most people behave today.

  • Within every religion, authoritarians tend to be fundamentalists, wishing to maintain the beliefs, teachings, and services in their traditional form and resisting change.

  • Reject the idea that people should develop their own ideas of what is moral and immoral, since authorities have already laid down the laws.

  • Endorse traditional family structure in which women are subservient to their husbands

  • Believe women should, by and large, keep to their traditional roles in society.

  • Especially condemn women for sexual transgressions

  • Endorse nationalistic social norms.

  • Hold social conventions to be moral as well as social imperatives.

  • Adherence to their customs will prove more resistant to change than the nonauthoritarian’s and relatively more likely to be influenced by the pronouncements of the established authority than by the behavior of peers.

 The authoritarian rejects the proposition that social customs are arbitrary and that one group’s customs may be as good as another’s. Other ways of doing things are wrong.

Robert Altemeyer, p.11, The Authoritarian Specter

 Milgram’s Obedience Studies

  • Teacher supposed administers shocks to Learner

  • Most of the men threw switches to administer great pain to the victim, completely obeying Teacher

  • If Teacher and Learner were in the same room, compliance went from 64% to 35% who were completely obedient

  • If sandwiched between two confederates who quit, only 10% of Teachers went to full 450 volts.

  • If sandwiched between two confederates who kept going even with Learner’s screams, 92% went all the way to 450 volts

  • Behavior almost completely depended on what the confederates on the Teaching Team did.

  • Those who were defiant measured low on the California Fascism Scale, a measure of personal authoritarianism

  • Those who were obedient scored much higher on the scale

 

A potential for acceptance of right-wing totalitarian rule exists in countries such as Canada and the United States. This acceptance boils down to essentially an attitude, a state of mind, a willingness to see democratic institutions destroyed, which in some people may even be a desire.

Robert Altemeyer, p.8, The Authoritarian Specter

 The mood of a populate can create a climate of public opinion that promotes totalitarian movements. It can intimidate politicians, journalists, and religious leaders who might otherwise oppose repression. It can elect a dictator into office, as it did most notably in Germany in 1933. It can encourage a bold, illegal grab for power, as it did in Italy in 1922, and has violently done in so many other places since. And once the power is grabbed, who will resist? Who will love democracy enough to face the tank in Tiananmen Square, versus those who will cheer for the dictator?

Robert Altemeyer, p.8, The Authoritarian Specter

 

Right-wing authoritarianism is a personality trait developed on the premise that some people need little situational pressure to submit to authority and attack others, while others require significantly more.

Robert Altemeyer, p.8, The Authoritarian Specter

Social Learning Model of Authoritarian Development

  • Direct teachings

  • Obedience and dominance

  • Physical punishment

  • Fear of ‘dangerous people’

  • Social conventions and most activities

  • Imitation

  • Early authoritarianism

  • Adolescence as critical period

  • Relatively few experiences that would alter his opinions – kept on a tight leash

  • Right-Wing Authoritarianism studies (RWA)

  • Higher education tends to lower the authoritarianism of most people, especially the Highs

  • Those who remain childless stayed low after college

  • But those with children bounced back up, but remained lower than their original scores

  • The thirty-somethings were less authoritarian than they were at eighteen.

  • In role plays, authoritarianism increased under the threat of violence, regardless of who was threatening democracy – right or left.

  • Only nonviolence did not change authoritarianism under stress and if nonviolent protestors were suppressed, authoritarianism goes down.

Cognitive Behavior of Authoritarians

  • Do not spend much time:

  • Examining evidence

  • Thinking critically

  • Reaching independent conclusions

  • Seeing whether their conclusions mesh with the other things they believe.

  • Largely accept what authorities have told them is true

  • Have more trouble identifying falsehoods on their own because they are not as prepared to think critically.

  • Copy other people’s opinions rather than critically evaluate them and decide for themselves so end up believing many contradictory ideas.

  • Highs blatantly self-contradict more often than Lows and apparently do not notice it, even when the contradiction occurs within a minute or so.

  • Highs appear to examine ideas less than most people do and since they tend to surround themselves with people who agree with them, no one usually contradicts them.

  • High RWAs do not believe everything they hear  - they will reject “dangerous ideas” from “bad sources”.

  • They show a hefty double standard when testing for truth: evidence for disagreeable conclusions is scrutinized more critically than evidence supporting what the authoritarian wants to believe.

  • Highs tend to disengage critical thinking when considering religion

  • Highs reliance on social reinforcement for their beliefs rather than on thinking for themselves makes the vulnerable to mistaken judgments in many fields.

  • Highs make more attribution errors than Lows especially when they tended to agree with the message.

  • This means that High RWAs will be particularly vulnerable to an insincere communicator who tells them what they want to hear and are astoundingly gullible.

 Let us say that you are a crooked, unscrupulous person who wants to win high public office. You will say whatever you have to say to get elected. Which block of voters are you going to target? The High RWAs of course… their votes are yours if you just say the right things about law and order, the flag, patriotism, abortion, tax cuts and so on…

Robert Altemeyer, p.110-111, The Authoritarian Specter

 

Then comes the dessert: even if it comes to light someday that you are a crook, or sold arms to Iran, we know the high RWAs who supported you all along will still believe in you for a long time, come what may.

Robert Altemeyer, p. 111, The Authoritarian Specter

 High RWAs stand about ten steps closer to the panic button than the rest of the population. They see the world as a more dangerous place than most others do, with civilization on the verge of collapse…. Authoritarians always perceive society as going to hell in a handbasket.

Robert Altemeyer, p. 100, The Authoritarian Specter

 High RWAs can be easily frightened, which makes them vulnerable to precisely the kind of overstated, emotional, and dangerous assertions a demagogue would make.

Robert Altemeyer, p. 101, The Authoritarian Specter

Right-wing authoritarians’ incredible credulity encourages manipulators to take stands that will be popular with them…High RWA voters are such an easy sell, they attract the unscrupulous. And because their votes can be locked up simply by advocating their causes, their issues are more likely to set the political agenda in a country. 

Robert Altemeyer, p. 111, The Authoritarian Specter

Double Standards in High RWAs

  • Punish a prisoner who beat up another prisoner more than they punished a police chief who did the same thing

  • Punished a hippie who started a fight with an accountant more than the accountant if the roles were reversed

  • Sentenced a gay activist who led an attack on opponents more than an anti-gay activist who did the same

  • Less concerned about official wrongdoing of a conservative government, more condemning of a liberal government doing the same

  • Support religious indoctrination in schools as long as it is Christian – 40-62% felt that the majority had a right to have their religion, Christianity, forced upon everyone – disagreed that other religious majorities would have the right to do so.

  • Highs support majority rights when they compose the majority but minority rights when they compose the minority (p. 117)

  •  “Many Highs can speak out of both sides of their mouth on an issue, and perhaps never notice they are doing so.”

  • “High RWA groups can be expected to cry ‘fascism’ and ‘totalitarianism’ – of all things – when their attempts to propagate such views as creationism and denial of the Holocaust are resisted. But we know from their responses to the RWA scale and the Government Injustices measure that they would censor others much more, if they had a chance.” p. 117

  • High RWAs do not appear to reflect much upon their own ideas.

  • They do not challenge their own thinking to get outside themselves and ask relevant questions.

  • They were not raised to criticize the in-group.

  • They do not mentally reverse situations, to put themselves “in the other person’s shoes”.

  • Lows show more interconnectness, consistency and fairness.

  • Authoritarians are not as reflective, systematic, as careful or as principled as they themselves want to be.

  • Authoritarians believe what their authorities tell them. The script of who is good and who is bad starts off with blanks. The proper names are dutifully filled in as socialization proceeds, and not examined much afterward. (p. 130)

  • High RWAs tend to be the most prejudiced members of their societies.

  • Such people with their fear and their self-righteousness, tend to drive and perpetuate the conflict between groups.

  • If you are in the front rank on one side, glaring at your hated enemy in the first rank across the way, you are really looking at a mirror. He is you (p.130).

 Global Change Game, pp. 130-136.

  • Right-wing authoritarians tend to be pretty ethnocentric, and the Global Change Game punishes regional insularity.  (

  •  High RWAs also tend to be dogmatic, and have various philosophical outlooks that keep them from dealing effectively with something like population control. 

  • And they tend to be pretty fearful, which kept a lot of their resources tied up in military spending.

  • Beyond that, high RWAs create--by their submissive tendencies--an easy opportunity for social dominators to attain power. 

  • And social dominators who are also right-wing authoritarians will be more acceptable to rank-and-file authoritarians than will social dominators who are not.

  • Lows tended to cooperate and solved many of the problems.

Highs Blindness to Themselves

  • For example, gave “shocking” experiment and asked them to predict how much shock they would give relative to others serving in the study. Highs thought they would give lower than average shocks, whereas in the real experiment Highs did just the opposite.

  • Many High RWAs raised all their lives to profess belief in God, and still under considerable pressure to “bear witness” believe much less than they dare let on. But they have never revealed this (Hidden Observer who realizes fully things you consciously deny). It takes a very special set of circumstances for them to speak the truth. P. 137

  • Authoritarian minds challenge our theories of cognitive consistency. For High RWAs, with all their inconsistency, double standards, and blind spots make a mockery of the notion that people will feel ‘dissonance’ or “imbalance’ if their ideas do not fit together properly. P. 142

  • Highs carry around little guilt because they erase their sins so thoroughly by confessing and being forgiven by God.

  • Self-righteousness then plays a major role in their authoritarian aggression.

 

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